At Viveta Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process. Please review our policy below to understand the terms and conditions related to returns and exchanges.

1. Eligibility for Returns and Exchanges

- Items must be returned or exchanged within 7 days of the purchase date.

- Items must be in their original condition, unused, and with all tags, packaging, and certificates (if applicable) intact.

- Custom-made or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.

2. Return Process

- To initiate a return, please contact our customer service team at +91-9638217901 with your order number and reason for return.

- Once your return is approved, you will receive instructions on how to ship the item back to us. Please ensure the item is securely packaged to prevent damage during shipping.

- You are responsible for the return shipping costs unless the item is defective or incorrect due to our error.

3. Exchange Process

- If you would like to exchange an item for a different size, style, or product, please contact our customer service team at +91-9638217901.

- Exchange/Replacement Deliveries will be done within 5-7 Business days.

- You are responsible for the shipping costs associated with sending the original item back to us and for the shipping of the new item.

4. Refunds

- Once we receive and inspect the returned item, we will process your refund within 7 business days.

- Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.

- Shipping charges are non-refundable, except in cases where the item is defective or incorrect due to our error.

-Approved refund will be credited to the original payment method within 5-7 Business days.

5. Non-Returnable Items

- Custom-made or personalized items

- Final sale items

- Items that have been altered, resized, or damaged after purchase

6. Damaged or Defective Items

- If you receive an item that is damaged or defective, please contact us immediately at +91-9638217901. We will arrange for a replacement or refund at no additional cost to you.

- Please provide photos of the damaged or defective item, along with your order number, to expedite the process.

7. Gifts

- If you received an item as a gift and would like to return or exchange it, please contact our customer service team. Refunds for gifts will be issued as store credit.

8. Contact Us

If you have any questions or need assistance with a return or exchange, please contact us at:

Viveta Jewels

Viveta Jewels, Serene Edifice, Opp.Landamark, Harni-Sama Link Road, Harni - 390022

vivetajewels@gmail.com

+91-9638217901

We value your satisfaction and are here to ensure a smooth return and exchange process. Thank you for choosing Viveta Jewels!